I recently bought a new Nordic Track exercise bike. I paid extra for the white glove delivery. The bike was delivered, and I was able to connect it to my wifi, but when I tried out the bike the first time the resistance would not increase and the incline/decline function did not work. The bike does not "move" on the screen and it thinks I am sitting still even though I am pedaling. After spending 30 minutes chatting with someone from support, they told me that parts needed to be sent to me and that I would need to replace the parts myself. The parts arrived with no instructions. After researching online, on youtube, and looking through the assembly instructions, I spent 2 hours replacing some wiring that needed to be threaded through two tight openings that required some disassembly of the bike to get to. I was unable to replace the 2nd part they sent me because despite my best efforts, the crank arm will not come off and I need to remove that to get to the power board. At this point, I gave up and contacted Nordic Track. I spent over 30 minutes with them trying to explain the issues, and the only solution they have is to send a technician, who should contact me in 3-5 days. No one contacted me. I called the technician after 3 days and got voicemail, so I left a message and my phone number. After 2 days and not getting a return call, I called Nordic Track back and they said the technician would call me back by the end of the day, and that they would give me a 5% discount on my purchase for my troubles. The technician never called, so I finally cancelled my order. They are refunding my money and taking the bike back, but refuse to reimburse me for the $299 white glove assembly, because in their view, the bike was "assembled". It wasn't assembled in a way that allowed the bike to operate properly, but they don't care about that. The bike never worked properly for a single minute. I would advise anyone to avoid Nordic Track. I can't imagine everyone has these same issues, but my experience was so bad, I felt obligated to share my experience.
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