In December 2024 we ordered a treadmill and elliptical from NordicTrack, trusting the brand's longstanding reputation for quality and reliability. Unfortunately, our experience has been anything but satisfactory.The elliptical is problematic to use; at level 1, it feels equivalent to a level 6–8 resistance setting on gym equipment. Meanwhile, the treadmill poses safety concerns—it delivers shocks when touching any metal parts and emits a high-pitched humming sound in sleep mode. Both machines have defects.The customer service experience has been deeply disappointing. Reaching a representative is challenging at best, and interactions are most often dismissive and unhelpful. The white-glove installation service also proved inadequate, with unskilled technicians mishandling the setup.Four months have passed, countless hours have been spent on calls, and yet the issues remain unresolved. This has been an incredibly frustrating experience with NordicTrack products and services. I would not recommend purchasing Nordic Track equipment.
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