Horrible experience. Ordered the Nordictrack commercial treadmill online on March 9. They had two installers bring it out, neither spoke any English so they could not understand what I was saying. They did not align the belt correctly so I cannot use it. They also did not leave us the Hex Key To adjust the belt as needed per the instructions that came with.Customer service is a little help they said they’ll send out hex Key Within 10 days it’s been 10 days still no key.. so basically I bought a $3000 paperweight that’s sitting downstairs in the basement that’s not usable
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