Buyer beware, Warranty Service is almost non existent with a valid reported issue. It has taken more than 2 months and my treadmill is still not repaired. Started the process on 01/09/25, finally having a SO created 11 days later. A technician never reached out to schedule service after the expected 72 hours window. I called only to find out my SO had been cancelled as not approved and I was never notified. Had another SO created for service 02/11/25 and was promised the tech would reach out in 24 hours. 48 hours later finally a TECHNICIAN calls to schedule service. 6 days later he arrives to troubleshoot and then has to order a part. Part arrives 03/06/25, and called the Technician to schedule repair. Tech left me a voicemail 3 days later. I called the tech back Tues 03/11/25 and to date have not heard back from the Technician. I called the support line AGAIN and was told it was escalated and would receive a call within 48 hrs...So here we are almost 2.5 months in and my $900 machine is still not repaired and my Warranty expiration is quickly approaching.
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