I had an older elliptical from Nordictrack and loved it, so I decided to order a new one, I also ordered a new treadmill at the same time. I love the treadmill but was unhappy with the elliptical so wanted to exchange for a different model. I was happy to pay the difference in price between the machines and the freight for the new machine to be shipped, BUT Nordictrack wanted to charge me a 250 freight fee to pick up the elliptical I was trading plus give me 0 refund for the original 399 dollar freight fee I paid for the original elliptical I bought. You spend over 4000 dollars in new equipment and want to exchange one for a different machine and they want to charge you almost 700 just in shipping fees and then pay another 299 for delivery on the new one! (RIP OFF)They have good equipment but they absolutely don't care about customer service. I understand needing to charge for freight but not offering and discount or help for a customer that has bought 3 pieces of new equipment from you is not a good business practice.BUYER BEWARE! THEY DON'T CARE IF YOU ARE HAPPY!
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