nordictrack.com

Poor Quality Treadmill and Very Slow Customer Service

When I bought the Nordic Trac Treadmill (Commercial X22i) I found it to be fantastic. Great incline to 40% and iFIT workouts are really motivational as the trainers/coaches are great, the landscapes are amazing to look at and the quality of the video is very good. Plenty to distract you from the hard yards.However, after 9/10 months the motor on the treadmill blew (in fact quite often the treadmill belt would not start having me to turn it all off and wait 5-10 mins to restart it. Not great when you rely on the treadmill for a quick workout at lunch!).When the motor blew I contacted iFIT customer service to arrange for them to fix the treadmill. Wow, they were so incredibly slow at getting this organised. Took about a month and a half to get an engineer out to fix the treadmill, but as soon as he arrived that was aborted as iFIT had sent the wrong parts to them, so back to square one. It took another 3 months before another engineer came out with the right parts. He did get it fixed but after 5 mins the fuse and the treadmill motor blew again. After 4 and a half months of no treadmill I decided enough was enough. iFIT offered me a new treadmill or a 75% refund. No brainer, option 2 all the way, best to cut my losses than to deal with these poor quality machines and terribly slow customer service. So disappointing as I bought this expensive treadmill to be able to get fit and lost 4.5 months worth of fitness.One last point was that I started on family membership but switched to individual membership (c. £134 a year). However, with no communication iFIT changed their membership plan, got rid of individual plan and switched me to the Pro Plan, which is c. £40 a month, so an increase of around £350 a year or 250%, which is a total joke increase with no communication.I would recommend everyone to stay away from iFIT and Nordictrack, a truly terrible experience.

Date of experience: Jan 12, 2025