ordered a new strider 10s, confirmed delivery and husband took off from work only to be called that white glove svc on day of supposed delivery was going to take the old but not deliver the new. On line tracking confirmed delivery of new which didn't happen. many phone call attempts, DM, email to contact impossible. Protested charge sequentially first white glove and then entire purchase. that was then confirmed and i called to find out that i am now minus the old and the new machines and 30 minute wait and told they can't yet confirm refund. got email address for manager no answer. Have now ordered Bowflex machine. btw husband had atrocious svc on nordic track treadmill recent update. while i like ifit trainers nordic track svc atrocious. this is coming from someone who used to use the very first rower, old strider, multiple treadmills for hubby. refund totally pushed by customer through credit card company as above hard to argue against. You should not take the old without having the new machine if that is what i paid for. BTW still waiting for "call backs" from managers to discuss and escalate. You will continue to loose customers based on service. Customers want ways to plan, communicate and answers. I have a perfectly satisfactory communication dealing with the next company when there is a delay
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