nordictrack.com

Problems since day one

Brand new treadmill that cost over 3,000.00 dollars, squeaks so bad on incline and decline, and the touch screen doesn't work properly. Called them and they wanted to walk me through taking the treadmill apart to troubleshoot it. Luckily, I demanded a service technician come out since it's under warranty. Service technician comes out says it needs a new touchscreen so puts a recommendation out for a new one. Says I should hear something in three to five days. I hear absolutely nothing back. Called yesterday morning, waited on the phone for two hours with no one picking up. Went to their supposed faster online help website, still no one there to help, waited for 45 minutes. Called the service technician to see if he could help me. He gave me a different number to call and find out what the hold up is. Called them today, only to be told that someone made a note on the service request that I need to do software troubleshooting before they will send out a new touchscreen. The note was made about a week ago, but no one even contacted me about the update. Now I will have to call them back later on and hope that I can get a hold of someone to try to troubleshoot the touchscreen. This isn't the only problem with this treadmill. The squeaking had decided to stop while the technician was out here looking at it, but of course it was temporary. Was on the treadmill last night and the squeaking was so horrendous I could hear it over my ear buds. And when I say this treadmill is brand new, I mean I got it last month and it was giving issues since day one, with nothing resolved a month and a half later. I have spent way less on treadmills in the past and they worked perfectly fine for years. I thought nordictrack was a bit more higher end, but I guess I was wrong. Won't ever get another Nordictrack again.

Date of experience: Nov 08, 2024