nordictrack.com

Nordictrack I want to use my treadmill, PLEASE FIX MY ISSUE!

I ordered the Nordictrack 1750 Commerical treadmill via Amazon. Delivery was great. I've had almost no problems with products from Amazon so did not anticipate issues with the treadmill and cut up the box to unpackage it. Assembled the treadmill according to directions which was not hard. But it never powered on. Tried everything. Reached out to Amazon. They said treadmill had to be returned in original box for full refund. No chance of that happening. They issued a partial refund but I was still on the hook for $1800 and have a huge useless machine taking up significant space. I messaged Nordictrack and received no response for a week. Posted bad review on Amazon and got am email from Nordictrack saying essentially, it could be an electrical issue. Duh! But they offered no resolution. I replied I don't know since electrical issues are not in my scope of knowledge, nor was it my understanding that they needed to be to purchase, assemble and use this equipment. I included captioned pictures explaining the steps I'd taken and how it was all to no avail. I concluded with a request to either send a technician out to diagnose and fix the problem, or replace the unit with one that works, or come pick up the unit and refund the remainder of the purchase price. That was three days ago and I have yet to receive a response. I just want to be able to use this treadmill or get my money back so I can buy one that I can use. ***Update***Nordictrack did respond and sent a technician on 12-30-2024 who found the problem was a non-working display console so he ordered a new one. The replacement arrived about a week later. The technician returned to install the console but it turns out the wrong one was sent. Technician called it in and ordered a new one. Now awaiting arrival of the replacement console.

Date of experience: Dec 04, 2024