I had an issue with my treadmill frame, it had cracked, it had to be replaced meaning the whole machine. The process was easy to maneuver and the customer service was outstanding. The people I spoke to made the whole thing easy. After I submitted the requested photos, videos, and documents I was told they would not only be sending me a new machine but an upgrade from what I currently had since they no longer made the one I had. Of course I then had to wait for delivery for multiple weeks and was given no warning about when it would be delivered. I wish they arranged to remove the old broken one, and assemble the new one but I suppose I should just be happy they honored the warranty to replace it. But disposing of a broken machine is never convenient.
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