Buyer beware. Exceptionally poor quality and service.We ordered a brand new EXP10i treadmill with the white glove delivery and assembly and iFit 1 year membership.The "white glove delivery and assembly" charge was $249. The assembly was completed extremely poorly (banging on the cheap plastic parts to get them to "fit", dropping parts and tools, leaving the final installation of the display crooked- it appears bent or just so low quality that it sits at an angle, etc) and the team left a mess and dented the wall next to the machine.Overall the quality of the machine is extremely poor. The belt was poorly aligned (since the installation team apparently doesn't do that... white glove assembly indeed) and overall the machine has a very cheap feel.I inquired regarding exchanging the machine for a much more expensive Commercial model, but it was explained to me by the "customer service" representative that I would be charged a $250 return fee, a 10% restocking fee, and not be reimbursed or credited for the $249 delivery and assembly since exchanges are treated as returns.I would then be charged an additional $249 2nd "white glove delivery" fee for the delivery of the new, over twice as expensive machine that would hopefully be higher quality and actually assembled correctly.Um, NO thank you. We will pass on ever purchasing or owning a NordicTrack product and happily warn everyone against this company and their "30-DAY RETURN POLICY*".*UPDATED* RESPONSE TO THE INITIAL NORDICTRACK RESPONSE POSTED HERENordicTrack has made no effort to resolve this issue.Other than the public post here in which they supposedly take responsibility by posting "the experience you have shared does not meet our product or service expectations.", which is an obvious attempt to create the perception that they "...appreciate this information so we can improve our processes." and that "We have looked into your situation and show that you are being assisted with this."The only action NordicTrack has taken has been to send me a message that "We are in the process of searching for a local charity, donation center and/or removal services in your area who provide in-home pickups."I have received no other contact or refunds.DO NOT DO BUSINESS WITH NordicTrack.Hopefully they "...appreciate this information so we can improve our processes."*UPDATED*NordicTrack's "assistance" was simply to have a local 3rd party contact me.They have arranged for 1-800 Got Junk to pickup the 3 week old equipment?!JUNK indeed.
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