Purchased the x22i treadmill approx. four years ago. The machine had some break downs including motor/control board and most recently the structural frame. Most individual will wonder why am I so loyal to NordicTrack, the answer is simple, exceptional customer service. What separates this company from others is their level of commitment in ensuring their customer are cared for even after their purchase. It is a fact, machines will break, however the difference is in the after purchase service. Every single issues I experienced with the machine has been handled professionally, promptly, and efficiently. I need to highlight the exceptional service provided by Marie Claire Mangny, a truly dedicated employee. She ensured to answer all my questions, validate my concerns, provide feedback, and ensure proper resolution. Regardless if the machine is replaced, Marie Claire provided exemplary customer service. She had the ability to defuse the situation, provide some clear directions, and manage the issue. Her dedication and management of the situation will ensure I remain a loyal customer of NordicTrack.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to NordicTrack® - Your Home for Exercise and Home Fitness Equipment. Free Shipping on Treadmills, Incline Trainers, Ellipticals, and Exercise Bikes!
