I bought an elliptical for almost $3,000, and after a few months, it started making strange noises. I had a warranty, so I contacted support. Their responses were very slow. Eventually, they sent a part and a technician, but it turned out the part wasn’t needed at all. The technician came and supposedly fixed my elliptical, but five months later, the issue reappeared. I contacted support again, and they made me disassemble the elliptical, record everything on video, and take photos. After I sent them the video, they didn’t believe me and requested a new video showing the recording date. This is just ridiculous. In the end, they said they would send a technician again, but wouldn’t repair it because they couldn’t get the part a second time! This is terrible! Just think about it, they sold me a defective machine and basically can’t help me. This is the worst company and the worst service I’ve ever experienced. I deeply regret not buying a machine from another brand and falling for their advertising. I DO NOT RECOMMEND!
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