Purchased a treadmill late 2023, the drive belt motor blew in January 2024, it took numerous emails and phone calls to be able to speak to anyone in the first instance. eventually when i did get through to someone they told me i had to send videos and photos of the issue, i did this and never heard back, i called again to be told my issue had been logged and they would be back in touch, over 2 weeks later i had to call again, 30 mins on hold each time before even getting to speak to someone. This time i was told they would only send the part due to our non mainland location and that i had to pay to fit the part myself, after reluctantly agreeing purely to get the machine back up and running, I'm now 4 weeks on and no sign of the part, they aren't responding, this is absolutely shocking aftersales, my advise to anyone thinking of purchasing a nordic track machine is to look elsewhere.
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