Contacted NordicTrack for assistance with my treadmill and they had no idea how to help me. They kept telling me to look in my manual, or to find a video online how to do it. They don’t have any service people to talk to that can help you with your problems. Wanted me to buy parts without even knowing what was wrong with my treadmill and wanted to sell me repair service instead. Can’t believe a company this big and supposedly reputable has the worst service of any product I’ve ever used.
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