I purchased a Noritrak treadmill, model 2450 a year and a half ago. It has had light use. It has been making a horrible grinding noise during incline and decline. I called Norditraks tech service and they told me that I need to pay them $159 up front and they can send a tech out to LOOK at it. Once they determine the issue, they will order a.part and then charge me another $115 to come back out and replace the part. This will take approximately 3-5 weeks. IMO their customer service is horrible. I would shop all options before purchasing from Norditrak.
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