Company has absolutely no problem taking money off you. But as soon as something doesn’t go wrong then the ability to respond and resolve quickly is beyond them. Still waiting for a seat replacement for my brand new SS21i two months in. Absolutely shocking customer service which is never mentioned in the online reviews by independent’ reviewers.Update - Got email saying that my seat ‘may be on the next shipment’ 😳. Asked for escalation and then got offered a replacement bike but I would have to install myself even though I paid for (faulty) installation in the first instance. Complained and got offered installation. Bike turned up with couriers - no installation. Was reassured by the couriers that it could be booked in again by Nordic - max couple of days. Here I am 10 days later with no working bike…. Though whether it’s Nordic or the couriers (Panther) who are fault this time who knows..
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