History:7/4/23 Nordictrack Commercial X32i $5,0007/25/23 Delivered and setup - Incline nonresponsive - treadmill sitting at negative incline7/26/23 Part Order 7/28/23 Part Order - technician visit 08/9/238/10/23 Part Order - technician visit 8/17/238/18/23 Part Order- technician visit 8/29/239/07/23 Part Order - technician visit 9/18/239/26/23 Part Order - technician visit 10/9/2311/1/23 Technician visit to take photos of wiring (even though he had already submitted several videos)Incline still unresponsive, Each call to customer service gives you a different person who then must read the history (20 minute) while you are on hold then comes back to tell you the case is under review and to call back in 48 hours....again....and again.Called 11/9/23 & 11/16/23 to hear them say they will submit a form to the resolution department. In other words, no resolution.
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