Worst service ever!!! I have been fighting with Nordictrack since July over my commercial 2450. It took weeks for the technician to come out . I’m just over a year so I had to pay $160 but parts were covered. They found glass in the motor . The tech assured me it came this way because he could tell the motor cover has never been opened. Took pictures and ordered parts so I thought. Three weeks went by and nothing … so after finally being able to connect with someone the parts were never ordered. They said it was my responsibility to order the parts. Waited another week for parts to come and another three weeks for tech to come out and I had to pay again . Tread still squeaked so loud , he needed to order more parts . Another week went by and the parts were not ordered . I call today and they said my warranty was canceled due to negligence ?? How can this be ? I’m currently waiting to hear back from the supervisor who cancelled my warranty . I’m beyond frustrated and so upset I’m paying a machine that we can’t use.
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