Bought a new NordicTrack treadmill from BestBuy and after 4 months the 32” monitor began making noise like a fan with a bad bearing. Apparently there is a fan unit inside of the monitor for cooling. This is different than the fans on the treadmill that cool you while your running. I first called Best Buy because I had their total tech warranty and they told me I needed to work with the manufacturer since this unit was covered under a 12 month manufacturer warranty. So after cancelling my total tech membership I called IFIT which now owns NordicTrack. The tech that I spoke to asked me about my issue and the said he couldn’t hear it so it must not be a problem. When I insisted it was he shared a link with me so he could view my treadmill through an app. After looking at it he said it appears to run and the monitor works so there is nothing for us to fix. At that point I asked to speak to his manager and he told me his manager would say the same thing, when I insisted once more he hung up on me. I basically have a treadmill that works but makes a loud noise constantly whether we are using it or not - as long as its turned on - at some point I expect the cooling fan will fail completely and then cause monitor to overhead. I’m sure IFIT is hoping this happens after my warranty expires. They truly don’t care about the customer and will do whatever they can to get out of fulfilling their obligations under warranty. If you buy their product, assume you have no warranty.
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