I bought Nordic Track fs10i elliptical in March of this year. In just about six months the equipment stopped working in the middle of a workout. The system is getting no power, with a black, dead console. Getting in touch with customer support has been tedious - they just seem to be responding to emails once a day. Finding a phone number for service support has been an ordeal. Finally, was able to talk to someone in the service and they said it seems a wiring problem and we will send you wires and you change it. I asked for a service technician and they rudely said they do not send one until you try yourself. This is the worst customer service I have ever experienced. It has been almost 4 weeks and I still do not have a resolution. I have had Nordic Track before but when I had a problem during warranty, they right away sent someone to fix it. That's why I was a repeat customer but not anymore. I would not recommend it to anyone. Poor quality, and poor customer service.
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