I purchased two NordicTrack products about a year ago. Both of them work very well, when they aren't broken. I purchased a 5-year extended service warranty plan for each machine. The Recumbent bike has been broken for almost a year and I've had 3 technicians to my home to repair this machine. Unfortunately, I've received the wrong parts or an incomplete shipment of replacement parts 3 times. Their local service repair technician is excellent however, he doesn't have ANY authority to expedite repairs. IF you're thinking about getting an extended warranty, be prepared to wait, and wait, and wait on getting ANY NordicTrack exercise equipment repaired. Absolutely terrible warranty, service, and repair coordination. I DO NOT blame the repair technician - he's excellent.
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