I purchased a NordicTrack treadmill, Commercial 2450, after the company contacted me to advise that my FreeStride elliptical was too old for them to continue to support. They gave me a deal on a new treadmill that included "white glove" delivery (assembly at location of choice within the home) and removal of the elliptical. I paid them for everything on July 19. The treadmill was delivered on July 28. The delivery company knew nothing about the assembly or haul-away. They simply delivered the product and left. I had to call and harass the company for an assembly date. The assembly team came on August 1st. This team consisted of two guys who spoke no English. They were also incapable of carrying the treadmill to the location I needed without my assistance. They put the treadmill together and had to be reminded to take all the trash before they left. The assembly team left without checking the treadmill, as the treadmill was not receiving power to the unit. I had to harass the company for a technician to fix the treadmill and again request the haul-away service. The technician came on August 17th and found the assembly team had crushed a wire during assembly. The haul-away was scheduled for the next day and I instructed the person who called that the elliptical weighs 320 pounds. I asserted that they need multiple people to move this elliptical and I was reassured they would send a capable team. It was the same two assembly guys. My son and I had to help them to remove this item as they were incapable of doing themselves. Initially I tried to get assistance from the sales representative, Jordan Hill, who was over-the-top helpful when I was completing the purchase. He quickly washed his hands of me after the purchase and was no help when these problems started to arise. I love IFit and have three NordicTrack machines. However, I am extremely disappointed in this company and their flim-flam sales tactics. If you purchase a machine from NordicTrack. Just have them deliver it and put that machine together yourself or find your on technician.
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