Purchased a Nordictrack Commercial 14.9 elliptical in December 2021. In the summer of 2022 one of the ellipses broke and had to be replaced. Even though I had purchased the extended warranty (from UTS) which covered labor I was told since the manufacturers warranty was still in effect the labor was my responsibility. We live in rural area and handymen are hard to find. I finally find someone to repair which cost me $100 out of pocket. So 2 months later it breaks again. I call am told the part would be shipped and there would be contact info for a tech. I get the part, but there's no contact info. I call and they don't have a tech for my area and to call back in 30 days. I call back in 30 days and still no tech but they'll reimburse up to $150. I have the guy who previously repaired come by and he says this is probably 4 hours at $100/hr. I call again and am told the manufacturers warranty allows for up to $250. I explain, that's not $400 and was basically told that's all we can offer. I try to find other folks to repair with no luck. I call back to today am told the $250 is no longer available because the manufacturers warranty is up. The extended warranty folks then give the option of we'll pay $150 or refund the extended warranty. Never again with either of these
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