If zero stars were an option I would take it. I purchased the Nordictrack S22i bike in March 2021, had to put it together myself because they weren't allowing techs into homes. This should have been my first clue. In Nov 2022 the bike stopped working, couldn't get someone to come look at it until Feb 2023, parts were ordered and never came, company claimed the products were sent and must have been lost, it took forever to get them shipped again. Part finally arrived May 2023 and didn't fix the problem. In the mean time, still paying for the bike and the ifit membership. At this point if my trash company would take the bike I would throw it on the side of the road. The company response is terrible, their customer service (if you want to call it that) talks in circles, BBB has been of no help. Nobody want to take responsibility for a sub-par product. I would never recommend this company to anyone. Stay as far away as you can, spend a little more on their competitors product, they likely have far superior customer service and backing for their product.
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