I bought an elliptical and paid the extra $200 for the "white glove" in-home setup. The guys show up at 4:30 on a Saturday with the machine. They didn't even have the right tools and had to borrow mine. The next day when I went to use it for the first time, it makes this loud clunking noise with each rotation. Of course, customer service is closed on Sundays. On Monday, I did online chats with several people who were completely unhelpful. The most helpful response I got was for me to "pop off" some parts with a screwdriver and see if anything looks wrong. Uh, I didn't pay $200 because I want to troubleshoot setup. I finally called the number on the user manual, and a man created a service order and said someone would contact me. Four days later, I call iFit again and the woman says the technician has 3-5 days to call to set up an appointment.Not once has anyone seemed to understand my frustration with paying so much for such shoddy service. Don't waste your money on the so-called "white glove" setup. Or, if you do get it, make sure your toolbox is out and prepare to not use your new equipment anytime soon.
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