Do yourself a favor and don’t even consider dealing with this company!! My husband and I ordered a bike from them and quickly realized we wanted to cancel the order. They provided no option to cancel on their website and didn’t answer our calls to customer service when their website said they should be available. We emailed multiple times, messaged on Instagram and Twitter. We tried just about every way to reach them to cancel our order! When we finally reached someone by phone we were informed it was too late to cancel and would have to be processed as a return. They said it was their policy to charge $250 for a return PLUS 10% of the order, PLUS tax. I have never heard of a company not offering an option to cancel on the order summary within minutes of ordering and they refused to waive this fee for us. The best they could do was bring the price down to $265 (the $250 plus tax) which is a TON to pay for not even ever having the item delivered. I am so appalled by the way we have been treated by this company. We were looking to buy several pieces of equipment, but they have lost us as customers for life. Please be warned before dealing with this company, i feel like we were majorly taken advantage of and I do not doubt that they waited to respond to us in order to be able to push our order far enough into the process to be able to charge us. Absolutely disgusted
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