I damaged a fitting on pulling a wire out of the frame which had absolutely no slack. Th result is that a £1,000 product does not work. Clicking the link to the help centre shown on the invoice reveals that it is no longer operative and there is no other way to get help. After the junk took up space for two months, I borrowed an industrial saw from a neighbour, cut the bike to pieces and took it to my local authority tip. A disgraceful company. Just wish I had read the reviews before throwing away my money.
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