This should be a 0 star review. I spent several thousand pounds on a cross trainer it was noisy and poorly functioning from the start. Customer service appears to be via I fit a person who calls themselves Ross responds. Ross and I fit asked me to send a video of the problem. I did and they suggested that I was entitled to a repair but that I may have to pay for the parts. I asked if I could have a refund or a replacement this was initially denied. I explained this was a new Item. They then agreed I could have a replacement or refund. I wanted the item(a functional version) so I asked for a new one as they could not give me any idea of ETA for parts and repair.It was explained i would have to put together a new item and dismantle the old one. I explained I would do neither as I only expected to put the item together once and that as the item was not of 'merchantable quality' they should make good the problem and compensate me for the inconvenience and time lost...This was not accepted and thier operative continues to be evasive.I am serialsing my experiences and coversations with Ross and Ifit in thier online facebook adverts.Dont buy from themPete Gorman
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