I have the (treadmill i11) machine less than 2 years old. The machine is "out of warranty" and apparently, there is a loose wire that is internal where there is no power going to the console. I purchased the service and maintenance package and the technician temporarily got it to work for me. A week later, had the same issue again. I called up only for them to tell me that it was within 30 days of me purchasing the package so it's a "PRE-EXISTING" condition. Customer service was RUDE, and treated me like the criminal when this machine cost me $2300! it should not be breaking down like this. Ridiculous!! Please don't buy from them! they are AWFUL!!!!!
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