I got this bike 4 weeks ago and it broke after the 12 day and since that time it has been sitting in my office unused. It takes an age to have your emails answered and even longer to get the bike fixed. I do not know how long it will be before the parts turn up and how long it will be before the engineer turns up after I have informed him the parts have arrived 2-3 months, who knows . I am also disgusted that I did not get a chance to use the 1 months free subscription to i fit and more annoying still is that they deducted £31 from my account today for an app I cannot use due to the bike being broken. The day the bike turned up to my house 4 weeks ago it had a broken bottle, this I reported straight away and still to this day I have not received a replacement. My advice to anyone is do not buy any Norditrack product as the turnaround time from broken product to replacement of fixed is unacceptable
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