I've never in my life dealt with anything so preposterous as the so-called customer service at Nordictrack. Bought an X22i treadmill, it broke although I hadn't used it heavily. Customer service expects you to do your own repairs even if you purchased an extended warranty! I eventually did get a technician scheduled, but the local technician is non-responsive and seems to be a fake or defunct business that no longer answers the phone. Called Nordictrack back and guy said the previous representative failed to actually contact the service technician, so now I'm waiting after 3 months still for the service technician, who I doubt will ever call. It's literally like you're in some kind of joke Kafka novel dealing with this level of outright fraud. This experience is making me think that perhaps we all are really becoming implicit slaves to the tech oligarch class which is eliminating as many forms of real human contact and avenues for regular people. Stuck behind our screened-in silos, we no longer have any real control over the physical world and lash out in futility at our overlords who laugh at the fact that we fell for it...
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