nordictrack.com

Brand new S27I

Just received my brand new S27I ordered directly from NordicTrack website. Received what appears to be version 1, with the front placed water bottle holder and weights. Didn't realize until after unboxing and starting to assemble and was looking for the rear seat weight holder... On its face, this appears to be a Bait-And-Switch scheme. Returning the bike would cost almost $500.00. ($250 non-refundable shipping + 10percent restocking fee). The product clearly doesn't represent the item configuration purchased. There may be other differences in the bike versions as well... Some review sites indicate that the rear motor is quieter on version 2... Can't tell just by looking though... The company needs to correct the delivery issue, or clearly state which version of the bike being purchased.After on-line research, discovered that there are at least 2 configurations of the S27I being delivered at random to customers. One with the model number ending with a ".1" and the other ending with a".2"Update (08/14/2023)Spoke with Service dept and was advised that they WOULD NOT replace the S27i with the configuration that I purchased, but would compensate me by offering me $100 refund (on a $2,400 purchase). Stated that they couldn't control which bike would be delivered from the warehouse even it they were to agree to send another bike.Bottom line - Don't accept delivery unless the version number on the shipping label (located on the side of the box) contains ".2" at the end not ".1". Obviously, the warehouse person could verify this prior to delivery, but apparently, it's too much to ask for. Or better yet, DON'T BUY from a company that doesn't value there customer

Date of experience: Aug 11, 2023