My NordicTrack S15i Studio Cycle has been down since June 20. It was finally repaired on July 18. Unfortunately, I didn't jump on the bike to test it before the technician left. Last Friday, I discovered that the bike was making a grinding sound when I pedaled - a new problem that didn't exist before the repair. I had a frustrating over 1 hour call with Paige P. of iFIT Member Services during which I was made to unscrew five screws and send them a video of the sound, which entailed compressing the original file and uploading it to Google Drive. After all of that, Paige wanted me to remove the pedals and completely remove the chamber so that they could further "troubleshoot" the problem. After I pushed back on this totally unreasonable request, she transferred me to UTS, who were a lot more reasonable and have ordered replacement parts and scheduled a technician visit in the next 7-14 business days. Having said that, my bike has been down for over a month and will probably be down for another month or so. Potential buyers who are thinking of putting down several thousand dollars for NordicTrack exercise equipment should be aware that the company doesn't appear to stand behind their products. In fact, once they sell the product and collect the payment, they are nowhere to be seen! Customers will be dealing with either iFIT or UTS and if anything goes wrong, their equipment could be down for a long period of time.
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