Our S22i studio bike is just two years old. We started having a grinding noise in the pedals and then we noticed rust on the lower front legs. Upon further investigation (raising the incline) it is VERY clear to see that the upper leg is rubbing on the lower leg, so much so, that is is stripping the protective coating off the steel metal frame. This obviously should NOT happen. UTS (we purchased the extended warranty) voided our coverage due to rust not being covered. They blamed us for not maintaining the equipment and having it in an unsuitable environment. It is in our A/C and heated family room and the three other NordicTrack fitness equipment show NO signs of rust. Neither does the bike anywhere else. This clearly is a manufacturer issue. The front lower and upper legs should not be grinding - the friction is causing the issue. We always wipe down our equipment after each use. Unless UTS responds in our favor, we will be proceeding to Small Claims Court.
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