Purchased a Nordic Track Commercial 9.9 elliptical a year ago and it has had software problems and now both bolts on the handle snapped off first time trying to move elliptical. Contacted customer service on software, they emailed saying there were behind on issues and would get back to me. Never heard back, doubt they will stand behind the defective bolts, elliptical useless now since it rocks back and forth since handle bolts broken
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