Buyer Beware. Do not spend your money with Nordic Track. I owned my s22i cycle for 2 years and maintained my iFIT membership, but my bike has been sitting useless since February because their software update fried my bike and that of countless others. I have gone through all of the appropriate directions from this company to remedy this, and still, even though I have an extended warranty, my bike sits useless. It took 2 months for a technician to come to my home in April, simply to tell me that the new parts sent to me from Nordic Track to fix the problem are useless and I needed a new screen. I was instructed to call for a service appt when I received an email that the screen was mailed. I never got that email, but the new screen arrived in early May. I have called the service dept assigned to me weekly since then and have had no response. On 6/29/23, Jennifer told me she was sending a message to service to contact me and schedule. They did not. Today I was informed by Sonja that my work order had closed and that’s why I had not been called. Why I asked, no answer, but she was reopening it and sending me to a new company. When I asked to speak to a supervisor about all of this, she informed me that they refused, and she was sending me a link to direct my complaints to management. She did not. She sent a link to cancel service or transfer my service to another party. How convenient! I have been told by 2 persons to just connect the new screen myself, because it’s only 4 screws. I refuse. I did not break this machine and I’m not going to be responsible for it not working again. If I could give zero stars to Nordic Track/ IFIT/ and their extended warranty services I would, because of the horrible customer service I have received after their mistake broke my bike. FYI, this bike is useless if the screen does not work. My bike will pedal at 1 speed but incline and resistance are useless, along with the fan. Their software update broke this bike and I am paying for it. The iFIT program has also over charged me 2 years in a row for a family membership instead of the single membership. After seeing it withdrawn from my bank card and contacting them, they have refunded me both times. This has been so frustrating and disappointing for what I thought was a reliable company. Never again will I purchase Nordic Track equipment.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to NordicTrack® - Your Home for Exercise and Home Fitness Equipment. Free Shipping on Treadmills, Incline Trainers, Ellipticals, and Exercise Bikes!
