after two different teams were sent to give the "white glove delivery" they both refused to move the machine or assemble it. The 2nd set of guys had me sign a refusal because they claimed to never have touched a treadmill and couldnt promise me not to "break anything". I have sent 3 emails with no response, two phone calls where I couldnt understand the representative and several chats where I mysteriously get disconnected and no one calls me back. This is the worst customer service of any company I have ever dealt with. I still do not have a working treadmill, the belt will not move and the wires to the screen are stuck inside the handrail. I cant get anyone to return my call or reply to my email. I would never buy from this company again, and if you feel like you may need customer service, I wouldnt use them either. I have had this treadmill since the first of Feb and haven't been on it yet.
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