They get zero stars. NordicTrack has done the impossible, they have surpassed (IMHO) Comcast as the company with the worst customer service. They have zero customer service. You simply cannot get a human being. I purchased a Commercial 35 and it's missing a piece. I have created several service episodes, been given a "case #" and receive robotic email telling me someone will reach out to me soon. No response. I will never see this fixed. DO NOT BUY ANYTHING FROM THIS COMPANY
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