I bought a treadmill from this company, because maintenance and repairs on such a big piece of equipment is such a concern I got the warranties for extended maintenance and parts and labor. I have had two issues with the fans. They refuse to send anyone out to fix it, they send the parts and make you fix it yourself. The last part they sent to me were just two fans in a box with a recipe and without instructions. There are no videos to replace this part specifically, they just expect you to figure it out, I guess. I emailed them in Dec and they are just (end of March) responding to those emails now. I have called as well and they refused to assist in any other way.I will never purchase from them again, if I was not invested in the ifit app I would sell it and buy peloton. Don't waste your money unless you are prepared to fix these things yourself (which is not possible for me).This may be the worst customer service experience I have ever had and they do not care.
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