Our experience with this company couldn't be worse. We have had the most unreal experience that could almost be considered comical it's so unbelievable. I don't know if there are enough characters to allow for me to share our entire situation/experience but the short story would be that we spent SO much money with this company for our home gym. We paid for white glove delivery and they showed up more than 6 times with the wrong product(s). When they finally arrived with SOME of the correct pieces, they didn't call, didn't schedule, and most importantly weren't able to correctly assemble the products. We fought for months to receive an over $2,000 refund for a product that "couldn't be found" and for nearly a year have been dealing with an over $5,000 treadmill that has NEVER worked. We've had several repairmen come out to repair and replace parts, etc. and it's still not working. This company is unwilling to replace the machine or refund us for this faulty product. I've sent photos, videos, and poured my heart out to these people begging them to make this right. I even researched the owners/executives of the company and emailed them directly and received NO response. This has been such a poor experience. It has taken so much time away from my life, my family, and my job. This review merely scratches the surface of what we've been through dealing with them. We urge you not to purchase from them.
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