I have a commercial NordicTrack treadmill. The consul iFit tablet stopped working. The whole consul needs to be replaced. It is under warranty. I called NordicTrack. They said that the part is not in their warehouse. They do not know when it will be in the warehouse. I will just have to call and check on it, this is very disappointing when you pay this much for treadmill and expect to have good customer service you cannot talk to anybody beyond the person who answers the phone when you call back to check on it and you give your case number that is also useless information because you have to start from the beginning again with your model number serial number and go through the whole ordeal again to only find out that they do not know when the part will be in the warehouse. Their warehouse apparently has issues also they do not know when it’s going to be there and cannot give you any idea. There is no management or supervisor that she can speak with , also, this treadmill is less than three years old. I use it to train. I have sweated on it as it’s meant to be used and sweat it on there is rust on the speakers there’s rust on the side panels and yet this is after I also clean it off after each used two prior to this treadmill I had a pro-form and I thought that I would upgrade to a Nordic track. The pro-form was still in working condition when I got rid of it that was a big mistake , I will never ever buy a Nordic track again. Do not purchase a Nordic track bad customer service poorly made product.
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