Terrible service. Yes, their equipment is nice, but once it breaks down, good luck getting help. I have had my treadmill for less than 3 years. The console stopped working so the belt doesn't move anymore. Part was ordered. Four days go by without a tracking number that the part has been sent. Called customer service and the console is on backorder for a month! Customer service never mentioned this until I called and ASKED. Also, when your paying for a monthly program and you cannot even use your equipment for over a month is frustrating.
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