I bought the proform 22 bike. First bike was faulty and it took 6 weeks for a replacement and to get that I had to make many many calls and send numerous emails, it was at the point of requesting a full refund that I was dealt with properly, even then it was another 2 weeks before I got the relacement. The replacement works well and leads me to question why my first bike was so faulty? The second bike was obviously for the american market (from the paperwork) which leads me to wonder if the UK bikes are more problematic?. The software is temperamental and I have had to do factory resets by sticking a pin in the hole on the left a number of times. That does eventually work but if you have same problem persevere. Overall I am now happy and the bike and IFIT are good.
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