Total Un professional service and quality of equipment Here is timeline of events 1. Purchased NordicTrack 2450 from Sports and Fitness exchange who lists nordictrack as there partners. 2. machine gets delivered after 3-4 weeks and has broken parts 3. took whole 3 months to receive parts. 4. Machine promises 1 year ifit individual membership. Does not include in receiving shipping and took another 6 months to get. 5. in 8 months from purchase, machine belts starts to slip and does not get fixed after lubrication. 6. In another 15 days belt is broken and after opening motor shroud realize that motor assembly is sideloped ( there was no physical marks of force which could have done this but looked like manufecturing falt.) 7. contacted sports and fitness exchange and showed pictured and they said Nordic track should fix it in warrenty of frame which is lifetime ( 25 years). 8. Nordictrack however denied to fix it saying that sport and fitness exchange are not legal distributors of Nordictrack. Email from Sports and Fitness exchange Good Afternoon,We are ICON's top Liquidator in the country all of our items that are NordicTrack and ProForm are purchased directly from the manufacturer. As stated before, your order date is out of our 90 Day Warranty Policy. Please refer to the email that was sent to you yesterday morning regarding a technician in your area for any services to your unit:Tomes Handyman435.881.6302There is no further action that Sports and Fitness Exchange can do for you at this time.Best,SFEemail from Nordictrack Sandra Mejia Mon, Jan 23, 10:21 AMto meHello just reaching out since we chatted about a month or so ago about a product resolution form I had submitted for you it looks like it has been rejected due to it not being under any warranty since you bought it at a non authorized vendor so sorry so we will not be proceeding with any other options. For any other questions feel free to reach out via chat or call 800--999-3756 since this email is just to communicate you what I have got told thanks bye by!e read it yourself and make sure if you really want to buy from these folks.
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