I ordered a Nordic Track treadmill through John Lewis because 'Which' has them as the higest rated for quality. My treadmill arrived with a fault - one of the plastic inserts on the consol that the screw which would attach it to the uprights is broken off and part of the consol casing is warped. I have now looked at all the other TrustPilot reviews about Nordic Track product problems and the customer service being so bad and I am greatly concerned I will not get my money back of over £1220. How can I trust what 'Which' is saying and / or Trust Pilot? Do they deserve 76% customer satisfaction on Which or 1.5 stars on Trust Pilot?Update 15 Feb 2023. I am still waiting three weeks later for John Lewis to be able to get hold of Nordic Track who do no answer their phones and have lied about sending me an email (yes of course I have checked junk mail!). No arrangement for picking up this huge faulty and expenisve item and no refund. Do not buy anything from Nordic Track.
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