I have been happy with my machine until the incline system decided it wasn't working anymore. The incline on my treadmill is stuck at 15% and there's nothing I can do to make it come back to 0% even though the screen shows that the incline is at 0%. I need a replacement part (control board $$$$) and there's no way I can talk to Nordictrack's customer service (or IFIT, which are two companies that work together). Been waiting for hours on the phone and on their online chat, filled in service requests and no one got back to me. I did not think a big company like this could give their customer a bad experience like I have. My treadmill is three months old and already broken. Tried to talk to someone on facebook (Nordictrack) and they told me they couldn't help me since I was talking with someone in the US. I asked them to transfer me to someone in Canada, seems like it wasn't possible ! AWFUL service and cheap machine (3 months old). I recommend you make your researches and buy from another company. Especially for those in Canada.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to NordicTrack® - Your Home for Exercise and Home Fitness Equipment. Free Shipping on Treadmills, Incline Trainers, Ellipticals, and Exercise Bikes!
