I wish I read these reviews before I purchased my treadmill. It arrived last week and I paid for an installer. Once installed the belt would not move so I called customer service that was supposed to be open and they were closed. I called today and was on hold for a while so I then left a voicemail. My call was returned but they would not help me because I was not home in front of the machine. I was expected to remove the hood and troubleshoot over the phone. The woman said she would call back in half an hour once I got home and never did so I called back and was on hold for 45 minutes. I finally hung up and used the online chat support. I was number 13 and waited 1 hour and 20 minutes for an agent. She asked a lot of questions using terms I had no idea about since I am not an expert at the parts of a treadmill as she expected I should be. She finally said she is sending me a part that I have to replace with instructions and videos they will send me because "techs are not covered to install this". Absolutely ridiculous.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to NordicTrack® - Your Home for Exercise and Home Fitness Equipment. Free Shipping on Treadmills, Incline Trainers, Ellipticals, and Exercise Bikes!
