I want to start off by typing, it’s impossible to leave a review on their website and they’ve hidden their reviews on Facebook, so you can’t leave a review there as well. Go figure.I purchased the EB NORDICTRACK COMMERCIAL VR21 bike for around $1,300 as a gift for my parents in December 2020. I also purchased the 4 year warranty. The bike’s resistance stopped working 7 days after purchase. NordicTrack mailed parts to their house and emailed instructions on how to fix the bike ourselves. After calling and complaining that we could not fix the bike ourselves they finally decided to give in and send out a technician. The technician fixed the bike. We mentioned to him when we tried fixing the bike, the bike looked like a used bike. He agreed. We mentioned this to NordicTrack but they claim it’s a new bike. Several months went by and the bike’s resistance stopped working again. Again, they sent parts saying we needed to fix it ourselves. We did this time. Here we are in 2023, still under warranty and the tension stopped working again. They told us we didn’t have a warranty. I have an email/receipt showing’s that I paid for a 4-year warranty. I’ll try to fight this now. Why not send a new bike!? Why does this bike keep having the same issue? Save yourself the time and purchase from another brand. We will NEVER purchase anything from NordicTrack again.
Claim your business profile now and gain access to all features and respond to customer reviews.
Welcome to NordicTrack® - Your Home for Exercise and Home Fitness Equipment. Free Shipping on Treadmills, Incline Trainers, Ellipticals, and Exercise Bikes!
