DO NOT BUY A NORDITRACK! I purchased a brand new Elite 32 Treadmill. It cost about $6,000. I paid for delivery and set up. Once assembled the tread was not working and I was directed to call Norditrack. The delivery company is a 3rd party that appears to have little to no communication with Norditrack.I have had the treadmill for over a week and have spent hours on the phone, sent emails, and have gotten nowhere. Initially, during troubleshooting they asked me to take apart the motor cover and try and work through the problems. I explained I had shoulder surgery and they asked me to get a friend or neighbor to come to the house so they could troubleshoot. They refused to send a technician until I escalated and finally received a referral to a technician.Well, I thought I received a referral. I was told a technician would call me and that never happened. If you try calling customer service plan on being on hold for at least an hour. My shortest hold time was 52 minutes my longest hold time was 98 minutes. They have a feature when you call, where you can receive a call back versus being on hold. I tried this feature two times and both times when I received the callback no one answered and ultimately I was disconnected. I have never experienced such horrible customer service in my life. I have a brand new treadmill that doesn’t work and I can’t even get anybody on the phone to help me. The only people that answer the phone is their sales department. I called the sales department and once I explain, they quickly transfer me to the endless abyss of being on hold. Ultimately, I will pay the restocking fee, but I am returning this equipment, and will never buy another piece of equipment from Norditrack. Definitely buy a Peloton!
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